BD公司提供完整的服务计划来保护您的设备，并保证性能。
BD Biosciences提供全面的服务，支持研究人员或临床医生使用流式细胞仪，以此推进科学发展和加强患者护理。每一项计划都旨在通过行业中最有经验、响应最快的支持团队提供卓越的客户体验。此外，流式细胞技术实验室还可获得增强和加速服务，这些实验室需要优先响应和延长福利，如仪器正常运行时间保证、继续教育、设备远程监控和IQ/OQ合规服务。
BD Biosciences的服务包括：
- 无限制的维修访问
- 支付差旅费和仪器部件费用
- 保证现场服务工程师现场响应时间
- 强大的远程技术和应用程序支持
- 预防性维护访问
- 优质服务（仪器正常运行时间保证、继续教育、设备远程监控和合规服务）
Our services include:
- Unlimited repair visits
- Covered travel and instrument part expenses
- Guaranteed field service engineer on-site response time
- Robust remote technical and application support
- Preventive maintenance visits
- Premium services (instrument uptime guarantees, continuous education, equipment remote monitoring and compliance services)
卓越服务计划
最大限度地提高设备利用率，实现最终正常运行时间
服务+计划
用户从BD公司服务和支持团队获得优质响应
综合服务计划
控制预算，同时保护您的资产不受计划外维修的影响
除了保修期后的服务外，BD Biosciences还提供多种选择，将每台仪器购买时附带的一年保修标准升级为增强的服务级别，以确保用户实验室正常运行时间。从保修计划到保修后计划的过渡，具有类似的服务响应水平，为您的仪器提供了平稳和便捷的覆盖范围。
为了获得最佳值，请利用BD Biosciences的多年服务计划，在整个服务协议期间锁定较低的费率。
了解更多：欲了解更多信息和个性化定制报价，请致电400-819-9900，与BD公司合同协调员联系
| Warranty Plans | Post-Warranty Plans | ||||
|---|---|---|---|---|---|
| Warranty Premier | Warranty Plus | Service Premier | Service Plus | Service Comprehensive | |
| High Availability Services | |||||
| Instrument Uptime Guarantee** | 98% | 95% | 98% | 95% | |
| Guaranteed Emergency Onsite Response (Research) | Next business day | Next business day | Next business day | Next business day | Next 2 business days |
| Guaranteed Emergency Onsite Response (Clinical) | Next business day | Next business day | Next business day | Next business day | Next business day |
| Onsite Repair Services | |||||
| Unlimited onsite repair visits (travel and labor) | |||||
| Parts required for repairs | |||||
| Maintenance Services | |||||
| Annual onsite preventive maintenance | |||||
| BD software revisions | |||||
| Technical Support | |||||
| Priority access on technical applications support | |||||
| BD Assurity Linc™ Remote Services | |||||
| Hardware phone support | |||||
| Software phone support | |||||
| Applicaton phone support | |||||
| Web-based support | |||||
| Education and Training | |||||
| Education Voucher | $6,000 | $3,000 | |||
| Compliance Services | |||||
| Discount and Installation Qualification (IQ) and Operational Qualification (OQ) | 20% | 10% | 20% | 10% | |
* Warranty Premier, Warranty Plus, Service Premier and Service Plus Plans are available on selected instrument models. Please contact BD for availability in your area. Restrictions may apply.
** In the event that the instrument does not meet this guarantee, BD will apply a credit equivalent to a percentage of the Service contract price. More details are available in Terms of Service for BD Biosciences instruments
For best value, take advantage of our multi-year service plans to lock in lower rates for the whole duration of the service agreement.
Learn more: For additional information and to request a personalized quote, speak with your BD contract coordinator at 1.877.232.8995, option 4
仪器合规服务
在BD Biosciences，所提供的不仅仅是优质的实验室设备，BD公司可以支持您的设施的质量和法规遵从性需要，以确保您的BD仪器以最佳的运行性能和运行时间。
项目概述
BD Biosciences致力于支持贵公司的设备，以帮助您确保所有系统都符合规定和校准要求。这包括：
安装验证（IQ）
BD Biosciences将核实并记录设备安装是否符合BD Biosciences的制造标准或客户的定制要求。
运行验证（OQ）
BD Biosciences的设备专家审核仪器，并提供文件，证明所有系统均按预期运行，符合BD Biosciences的规范，并超出您的预期。
IQ/OQ可持续性支持
当有情况触发IQ或OQ时，BD Biosciences将提供帮助，例如大修、软件或仪器升级以及设备/设施搬迁。
